The organisation’s IT infrastructure supports approximately 167 networked users and an additional 110 remote access users nationwide. The IT department mainly focused on maintaining a 99.9% uptime of network and applications. These included business critical applications such as email server and the Enterprise Resource Planning (ERP) system. The department improved disaster recovery plans following an IT audit, ensuring that increased back up facilities (redundancy) and tighter access controls were implemented. Kheth’Impilo increased the active monitoring of network infrastructure including hardware, software and bandwidth usage audits and applied the relevant system updates/patches where necessary, mainly for Maconomy, VIP payroll/HR Premier/ESS throughout the year.